NO REFUNDS or EXCHANGES on customized items, clearance items, or face masks.
Subject to these terms, we offer exchanges on the purchase of goods but not on the provision of services. Our returns period lasts for 10 days after you receive any item. If 10 days have gone by since delivery of your purchase, unfortunately we can’t offer you an exchange.
To be eligible to return an item for an exchange, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase.
Where items have been made or personalized for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to exchange an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange and will process your exchange within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.